SHIPPING & RETURNS

30 days money-back guarantee

If you don't like the product or if it just doesn't work for you, you can simply return it to us. Within 30 days of receipt, products purchased from us may be returned for any reason. (We don't refund shipping costs unless items are defective.)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Shipping To return your product, you should mail your product to BOUS CO, 17322 Murphy Ave, Irvine CA 92614, United States.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@bous.co.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@bous.co and send your item to: BOUS CO, 17322 Murphy Ave, Irvine CA 92614, United States.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.